For online purchases only: If you are not 100% satisfied with your product, items can be returned or exchanged within 30 days of purchase for a refund. Anything past 30 days will be considered on a case by case basis. Items must be returned in new condition. The return shipping fees are the responsibility of the customer unless the return is the result of a manufacturing defect. Custom orders are not returnable or exchangeable.
Bags are machine washable on warm/cold setting, clear detergent recommended, air or line dry. DO NOT place in dryer.
Spot clean or machine wash on warm or cold setting. Air dry, DO NOT place in dryer.
In stock items usually ship within 48 hours. 
Yes, email us at info@cascototes.com with specifics. Each custom order is subject to review for approval.
We try to list new bags as they sell but during busy times of the year it may take longer for us to list new products.
Yes, please refer to our wholesale page (link to wholesale page)
Handles are made from 100% cotton webbing
Our bags range from $25.00 and up.